Factors affecting job satisfaction of Officers of The Customs Department
Mr. Chaiyatat Nivasabutr
|ผศ.ดร. เมฆินทร์ เมธาวิกูล
Master of Public Administration
ไชยทัต นิวาศะบุตร. (2560). ปัจจัยที่มีผลต่อความพึงพอใจในการทำงานของข้าราชการกรมศุลกากร. (การค้นคว้าอิสระรัฐประศาสนศาสตรมหาบัณฑิต). กรุงเทพฯ: บัณฑิตวิทยาลัย มหาวิทยาลัยสยาม.
The research title Factors Affecting Job Satisfaction of Officers of The Customs Department aimed to explore factors that influence job satisfaction of government employees under the Customs Department and to provide suggestions to improve and raise the satisfaction. The sample was 400 government officers of the Customs Department. A questionnaire developed from literature review was used and collected data was then analyzed to find out conclusion in accordance with research questions.
Findings revealed that the Customs Department’s government officials had an overall opinion of every aspect at a high level, which was measured as an average of 4.06. When considered each dimension, they also had an opinion at a high level.The factor with a highest average was job security (mean= 4.33), followed by interpersonal relations with colleagues (mean= 4.30) and consistency between job characteristics and expectation of performing officers (mean= 4.20).
Suggestions of this study were as follows.
1) In terms of job security, the Customs Department should provide trainings and rehearsal about working with risky jobs constantly, and also the Department should procure equipment or devices that help prevent hazards at work to the Customs Department’s servants.
2) Regarding to interpersonal relations with colleagues, the Department should promote a variety of clubs or activities outside of work hours, such as music club, English club, Chinese club,Sports clubs and volunteer groups.3) For consistency between job characteristics and expectation of performing officers, the Department should rotate the Customs Department’ servants to work in the new position or the new location every 4 years or less.
4) As per interpersonal relations with supervisors,the Customs Department should offer an opportunity to the government officials in order for them to give opinions or suggestions to their supervisors freely through various activities and channels; for instance, a seminar for chief customs officer, middle management seminar program and opinion surveys of the Department’s servantsvia online questionnaires.
5) For appropriateness of compensation to the mission, the Customs Departmentshould propose the Ministry of Finance to allow the Department to allocate overtime paysand fees by job positionsto all performing officers without handing a part of income as the public revenue, because those kinds of compensation are collected from customers not the government budget. Also, the Departmentshould propose the Ministry to consider criteria for reward allocation which matches to risky tasks.
To illustrate, setting clear and fair prize eligibility criteria. In addition, the Customs Department should propose Office of the Civil Service Commission (OCSC) to consider approving the new job positions as well as increase in compensation for those working with machines or devices which require expertise and is harmful to life or health like the job position that requires skills and expertise for operating the X-ray container inspection system.
For the future researches, they should consider another dimension of the Department, such asfactors influencing employee engagement, as well as compare to another organization having the similar missions. Last but not least, job satisfaction based on qualitative research with the aim of deeply studying characteristics of each factor that affects to job satisfaction should be taken into account.
Keywords: Job satisfaction, Officers of the customs.
ปัจจัยที่มีผลต่อความพึงพอใจในการทำงานของข้าราชการกรมศุลกากร / Factors affecting job satisfaction of Officers of The Customs Department
Master of Public Administration, Siam University, Bangkok, Thailand