Study on the relationship between employee satisfaction, knowledge sharing behavior and job performance

Citation

Chen, Xiaoyu. (2019). Study on the relationship between employee satisfaction, knowledge sharing behavior and job performance. (Independent study, Master of Business Administration). Bangkok: Siam University.

Abstract

With the explosive growth of knowledge in the economy, and if enterprises want to remain invincible in the fierce market competition, they must obtain effective management and development of knowledge resources as an important pillar to guarantee good performance. However, in practice, the occurrence of knowledge sharing behavior has been largely affected by employee satisfaction. Therefore, it is meaningful to discuss the relationship between employee satisfaction, knowledge sharing behavior and job performance to improve the competitive advantage of enterprises.

Based on the previous literature review, this paper constructed a theoretical model, and refers to the relevant maturity scales, and form questionnaires after appropriate adjustments. Through quantitative analysis of the effective recovered data, the following conclusions were obtained: (1) Employee satisfaction had a significant positive impact on knowledge sharing behavior; (2) Knowledge sharing behavior had a significant positive impact on job performance; (3) Employee satisfaction had a significant positive impact on job performance; (4) Knowledge sharing behavior plays a partial mediating role on the impact of employee satisfaction on job performance. Finally, some management suggestions were put forward to provide a reference for enterprises to improve employee satisfaction, promote knowledge sharing behavior, and improve job performance.

Keywords: employee satisfaction, knowledge sharing behavior, job performance.

Study on the relationship between employee satisfaction, knowledge sharing behavior and job performance

Master of Business Administration (International Program), Siam University, Bangkok, Thailand