Equilibrating AI and Humans Across Various HR Dimensions

Citation

Tiwari, Himani. (2021). Equilibrating AI and humans across various HR dimensions. (Master Independent Study). Bangkok: Siam University.

Abstract

In today’s era, organizations are burdened with the pressure of outperforming competitors, improving efficiency and analyzing enormous data quickly and they now resort to AI. The department of human resource is undergoing a similar phenomenon. Artificial Intelligence, given its’ prowess, has slowly overtaken the technical and analytical aspects of HR, and dependence on AI are anticipated to only increase in the future. Unlike finance and marketing, HR is a domain that is more human-centric and deals with multiple facets of employee management such as recruitment, learning and development, performance appraisals, employee retention, termination, and compensations. These demand organic traits in emotional intelligence, empathy, and ability to make decisions in an anomaly that are unique to humans. Current AI, with its’ loopholes, cannot be trusted to demonstrate such complex abilities, and HR cannot be completely mechanized. There must be a symmetry between human and machine involvement. This documentary research attempted to establish a practical and simple layout that evenly distributes roles between AI and HR managers across three major HR dimensions i.e. recruitment, performance management, and training/learning and development. The framework demonstrated, that while AI can efficiently handle technical, time-consuming and copious tasks, humans reign the socio-behavioral, interpersonal, and people’s skills. This balanced approach will ensure that human resource gets the best of both worlds of man and machine. Relevant recommendations have been made at the end of the research that can help organizations implement the framework and achieve the desired equilibrium.

Keywords: Equilibrating, Artificial Intelligence, Humans, Human Resource, AI.

Equilibrating AI and Humans Across Various HR Dimensions

Master of Business Administration (International Program), Siam University, Bangkok, Thailand

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