Analyze the Consumer Behavior of Mobile Payments in The Thai Retail Industry

Citation

Yujuan, Lu. (2020). Analyze the consumer behavior of mobile payments in The Thai Retail Industry. (Independent study, Master of Business Administration). Bangkok: Siam University.

Abstract

The research was to analyze the consumer behavior of mobile payments in the Thai retail industry, to study how to improve the utilization rate of mobile payment through some mobile payment strategies in Thailand retail industry. Literature research was used in this paper. Based on research on retail consumer behavior, the research found that policies are key factors affecting retail industry consumers to used mobile payment. superstore and E-commerce have replaced many traditional stores, and consumer behavior has changed since the innovation in retail industry. The development of mobile payment in the retail industry could meet the consumer expectations for convenient shopping, and consumer spending was the driving force behind the economic growth appropriate payment strategies, such as coupons in mobile payment and payment benefits, could promote the consumer to used mobile payment and reduce they are to use cash. So it could affect consumer shopping behavior. Understanding consumer behavior was conducive to the development of mobile payment in the Thai retail industry, provides guidance and recommendations for merchants to formulate mobile payment strategies to improve transaction effectiveness.

Keywords: Mobile payment, Retail industry, Strategies, Consumer Behavior, Thailand.

Analyze the Consumer Behavior of Mobile Payments in The Thai Retail Industry

Master of Business Administration (International Program), Siam University, Bangkok, Thailand

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