Examining the Impact of Outsourcing of Digital Service on Organization

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Project Title: Examining the Impact of Outsourcing of Digital Service on Organization
Author: Mr. Onaburekhalen Abumere Jackson
Advisor: Dr. Tanakorn Limsarun
Degree: Master of Business Administration (International Program)
Major: Human Resource Management
Faculty: Graduate Schools
Academic year: 2020


Conference Proceedings
2nd National and International Academic Conference “Innovation and Management for Sustainability” 15-16 December 2020


Onaburekhalen, Abumere Jackson. (2020). Examining the impact of outsourcing of digital service on organization . (Independent study, Master of Business Administration). Bangkok: Siam University.


This study used documentary research to explore the impact of outsourced digital services (ODS) on organization performance. Outsourcing digital services are perceived to have a direct effect on the organization’s overall wellbeing, and also improves the relationship between the organization and its customers. This is mainly due to the services provided by the outsourcing agents are aimed towards efficient service delivery, cheaper, and easily accessed between the organization and their customers. The less time employees focus on the stressful digital service issues, the more time they have to conduct the organization’s business, and to interact with their customers. The research analyzed 50 articles from various journals retrieved from the Siam Library, Wiley Online, and Scientific Research academic search engines for study. A conceptual framework, based on the reviewed articles to understand the impacts of ODS on organization performance. This paper was concluded that since the goal of many companies or profit-focused organizations was to maximize resources to achieve set objectives, outsourcing their digital services is imperative. Recommendations were offered to organizations based on the identified impacts.

Keywords: Digital Service, Organization Performance, Outsourcing.

Examining the Impact of Outsourcing of Digital Service on Organization

Master of Business Administration (International Program), Siam University, Bangkok, Thailand


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