Factors Affecting the Development of Ride-Hailing Platforms in Thailand

Citation

Wu, XinYing. (2020). Factors affecting the development of Ride-Hailing Platforms in Thailand. (Independent study, Master of Business Administration). Bangkok: Siam University.

Abstract

This paper focused on the factors that influenced the development of the online ride hailing platfonns such as,uber,grab,and Didi, and studies how ride-hailing platforms should be managed and developed. This article first analyzed the background and advantages of the rise of ride-hailing, the regulatory pressure faced by the government, consume review difficulties on the platform side, and how to improve customer satisfaction. It also analyzed a series of potential safety hazards that the review threshold of the ride-hailing platfonns were too low. Based on this, referring to foreign methods of monitoring car-hailing services, the Thai government can fonnulate laws and set the platform-side access system to regulate the market. The ride-hailing platfonns could address public concerns by strengthening the review system and improving safety. When faced with the needs of customer satisfaction, we can improve public satisfaction by establishing a perfect feedback mechanism and dedicated price promotions. This paper raised questions and provided reasonable suggestions from the above aspects. Therefore, the issues and suggestions affecting the development of ride-hailing platforms are of great significance to governments or enterprises.

Keywords: Government Regulation, Platform Management, Customer Satisfaction, Grab.

Factors Affecting the Development of Ride-Hailing Platforms in Thailand

Master of Business Administration (International Program), Siam University, Bangkok, Thailand

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