The Impact of Digital Technology on Covid-19 in Human Capital Mangement and Employee Retention

Last modified: October 5, 2021
Estimated reading time: 2 min
Project Title: The Impact of Digital Technology on Covid-19 in Human Capital Mangement and Employee Retention
Author: Miss Jasmehar Kaur
Advisor: Dr. Tanakorn Limsarun
Degree: Master of Business Administration (International Program)
Major: Human Capital Management
Faculty: Graduate Schools
Academic year: 2021


Conference Proceedings
2nd National and International Academic Conference “Innovation and Management for Sustainability” 15-16 December 2020


Kaur, Jasmehar. (2021). The impact of digital technology on Covid-19 in human capital mangement and employee retention. (Master Independent Study). Bangkok: Siam University.


Catastrophic developments initiated by COVID-19 pushed organizations worldwide to speed transformation into digital business operations. Human Capital Management (HCM) is integral for such transitions, enabling companies to deal effectively with the indefinite present and an uncertain future. It is the responsibility of HCM to manage human resources and their issues, especially in a crisis, to ensure continuity of operations and work-life synergy. This research paper aimed to investigate the function and effect of Digital Technology and Human Capital Management (HCM) on employee retention and effective business operations reducing the devastating outturn of the pandemic. The theories and functions of digital transformation, upskilled Human Capital Management and motivation that influence the worker’s retention level and effectiveness of business strategies, along with the studies conducted in the same area are stated in the literature review. This documentary research focused on factors and processes which can lead to effective employee retention and continuity of business operations even in the face of crises. The future is guaranteed to become more dynamic, digital, remote-friendly, collaborative, filled with augmented reality, changing policies, and employee welfare policies. It was recommended that this study be implemented into organizations’ structure for successful transitions in HR Departments and at the operational level with practical and constructive suggestions to be sustainable amid a crisis.

Keywords: Digital technology, Covid-19, Human Capital Management, Employee Retention.

The Impact of Digital Technology on Covid-19 in Human Capital Mangement and Employee Retention

Master of Business Administration (International Program), Siam University, Bangkok, Thailand


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